Responsible Gambling

At Ripper we take responsible gambling seriously. Our goal is to help players enjoy casino play in a safe, controlled way. We provide tools, clear limits and support options so you can manage your play, protect your finances and step away if gambling stops being fun.

Player protection principles

We believe in proactive protection. That means simple, visible controls for everyone, prompt account reviews when concerns arise and staff trained to respond to signs of risky behaviour. We respect privacy while taking necessary steps to keep accounts secure and compliant with applicable rules.

Activity-control tools

You can use a range of self-service tools from your account area. These include deposit limits, loss limits, session time reminders and short-term account breaks. We encourage all players to set limits that match their budget and lifestyle.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be lowered immediately; increases normally include a cooling-off period to avoid impulsive changes. If you need help choosing a level, contact support and we’ll guide you through the options.

Loss limits

Loss limits let you cap net losses over a chosen period. Use them alongside deposit limits for an extra layer of control. If you hit a loss limit, your ability to deposit or wager will be restricted until the next limit period or until you request a review.

Time limits and session management

Set session reminders or maximum session lengths to avoid long playing periods. We also offer short time-outs - temporary account suspensions intended for quick breaks - and automated reality checks to remind you how long you’ve been playing.

Self-exclusion

If you need a longer break, self-exclusion is available. Choose a period that suits you - from several months up to permanent exclusion. During self-exclusion your account is locked, logins are blocked and marketing communications are suppressed. To lift exclusion you must follow a formal re-entry process that includes verification and a cooling-off phase.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more time or money than intended, neglecting work or family responsibilities, or relying on gambling for excitement or income. If you notice these patterns in yourself or someone you care about, consider using our controls and seeking help.

Tips for maintaining control

Practical steps include budgeting gambling money separately, setting strict deposit and time limits, taking regular breaks, avoiding credit to gamble and not using VPNs to bypass limits. Talk to a friend or family member if you’re concerned and use our account tools to enforce the limits you set.

Professional help and support organisations

If you need extra support, contact provincial services or community resources. Examples of organisations that provide confidential help include ConnexOntario, Gamblers Anonymous and Gambling Therapy. For immediate assistance, contact your local health services or provincial helpline - they can point you to treatment and counselling in your area.