Responsible Gambling Policy

At Ripper we take responsible gambling seriously. We want every player to enjoy their time with us while keeping play safe and under control. This page explains our approach, the tools we offer, and where to find help if gambling stops being fun or feels like a problem.

Player protection principles

We focus on prevention, early intervention, and clear options for players to manage their activity. Our goal is to provide simple, effective controls and prompt support when needed. We respect player limits and privacy, and we monitor accounts for signs of risky behaviour so we can offer help or additional checks where appropriate.

Activity-control tools

Players can manage their activity directly from their account. Available controls include deposit limits, loss limits, wager limits, session reminders, cooling-off periods, and full self-exclusion. These tools are designed to be easy to set up and change, and we encourage players to use them early.

How to set controls

Limits can be applied in the responsible gambling or account settings area. For help setting limits or if you prefer to change settings with assistance, contact our support team via live chat or account messages and we will guide you through the process.

Deposit limits

You can set daily, weekly, and monthly deposit limits to control spending. Once a limit is reduced it takes effect immediately. Increases to deposit limits may be subject to a short cooling-off delay to prevent impulsive changes.

Loss limits

Loss limits allow you to cap net losses over a chosen period. These limits help keep play within a budget and work alongside deposit limits. Loss limits can be adjusted via your account, and staff can explain how they apply to wagering and withdrawals.

Time limits and session management

Use session reminders and time-out options to manage how long you play. Session reminders pop up after a set interval, and short-term time-outs provide a break that prevents logging in for the chosen period. These tools are useful for maintaining balanced play habits.

Self-exclusion

If you need a more permanent break, self-exclusion locks your account and blocks access for the chosen duration. Self-exclusion periods typically range from several months up to permanent exclusion. During this time we will close the account for real-money play and stop marketing communications.

Signs of problematic behaviour

Common warning signs include chasing losses, borrowing to gamble, hiding activity, neglecting responsibilities, or sudden increases in deposit frequency or size. If you notice these signs in yourself or someone you care about, consider applying limits or self-exclusion and seek support.

Tips for maintaining control

Set realistic deposit and loss limits, use session reminders, avoid gambling when stressed or tired, and treat gambling as entertainment with a fixed budget. Regularly review your account activity and make use of cooling-off tools if play becomes more frequent than intended.

Professional help and support organisations

If you need external support, contact ConnexOntario, provincial helplines, Gamblers Anonymous Canada, or other national support services. These organisations offer confidential counselling and resources. If you want us to help connect you with local services, reach out to support through your account and we will provide information and next steps.