Contact our team
Need a hand? Our support team is ready to assist with account-related questions, verification, technical concerns or general feedback. Contact us for help with account setup, deposits, withdrawals, KYC, bonus terms, or responsible gambling tools. You can reach us by live chat for quick answers or by email for detailed requests. We can help with deposits.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (responses within 24-48 hours) |
| Affiliate enquiries | [email protected] (manager replies within 48 hours) |
| Phone | +1 416 728 3491 (English-speaking support) |
| Working hours | Live chat 24/7 (instant replies); email Mon-Fri, 09:00-18:00 ET |
Email Support
For detailed requests, account-related issues, or matters that require documents or explanations, email is our preferred contact method. Please send all inquiries to [email protected] with a clear subject line and current contact details to avoid processing delays. Attach any relevant files and include your account ID to help us resolve your request faster.
Submit your enquiry
Name Email Message Send messageResponse Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple requests like account questions or payment confirmations are usually resolved faster, while more complex cases such as KYC checks or dispute investigations may take several days longer depending on their nature. We appreciate your patience and will update you as we work on your request.
Feedback
Your feedback matters to us. If you have suggestions, ideas, or issues with the site, please share them. We review every message carefully and use your input to improve features, promotions, and the overall user experience. Your comments help shape future updates and make the casino better for all Canadian players.