Terms of Use

This page sets out the rules that govern use of Ripper’s online casino services in Canada. It explains the relationship between you and us, and the main responsibilities that apply while you hold an account. By registering and using the site you agree to these terms alongside any additional promotional rules or product terms that apply to specific games or offers.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your login. Never share your password or allow others to access your account. We may require identity and payment verification before allowing withdrawals or when we reasonably suspect unusual activity. Until verification is complete, withdrawals may be delayed and funds may be temporarily restricted.

Security and verification

We may ask for government ID, proof of address, or proof of payment to meet our verification and anti-money-laundering obligations. Failure to provide requested documents within a reasonable period may result in temporary suspension or account closure. Notify us immediately if you suspect unauthorised access to your account.

Eligibility requirements

Accounts are available only to individuals who meet local legal age requirements. By registering you confirm you are of legal gambling age where you live. Only one real-money account is permitted per person, household, or payment method. Players located in jurisdictions where online gambling is prohibited must not create accounts or use our services, and use of VPNs to bypass geographic restrictions is not allowed.

Acceptable platform use

Use the platform only for lawful, personal gaming activity. Prohibited behaviour includes collusion, bonus abuse, using bots or automated betting tools, chargebacks, fraud, and any attempt to manipulate game outcomes or promotional mechanics. We reserve the right to investigate suspicious activity, withhold funds, cancel bets, or close accounts where abuse is found.

General bonus and promotion rules

Promotions are subject to specific terms that sit alongside these general rules. Typical rules include single active bonus limits, wagering requirements, maximum bet sizes while a bonus is active, eligible games and contribution rates, and expiry periods. Winnings from bonuses may be capped and some payment methods may not qualify for offers. Always check the full promotional terms before opting in.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players. Minimum and maximum deposit and withdrawal amounts vary by method and are shown in the cashier. Withdrawals may require verification and can be subject to pending review. Processing times depend on the chosen method and third-party providers; any fees charged by your bank or payment provider are your responsibility. We may apply limits to withdrawals and perform enhanced checks on large or unusual transactions.

Dispute resolution

If you have a complaint, please contact our support team at [email protected] so we can investigate. We aim to resolve issues promptly through our internal complaints process. If a dispute remains unresolved, further steps will depend on applicable law and any regulatory framework that covers our services.

Updates to terms and conditions

We may update these terms from time to time. We will publish changes on this page and notify account holders where appropriate. Continued use of the site after a change means you accept the updated terms. We also reserve the right to suspend or close accounts in accordance with these terms where necessary for security, compliance, or operational reasons.